JOB TITLE: IT Systems Administrator UK & Europe
REPORTS TO: Senior IT Systems Administrator UK & Europe
LOCATION: Dartford, UK
Essential Duties & Responsibilities
- Assists with providing problem resolution, analysis, specifications and configurations, coordination, testing, and installation of computer/mobile device-based software, peripherals, local area networks (LAN) and other peripheral equipment.
- Assists in the maintenance of asset control and adherence to departmental/system policy directives and maintains the highest level of data security.
- Provides first level problem resolution for enterprise computer/mobile device hardware, handheld devices, operating system software, application programs, peripheral equipment, server, and LAN interfaces.
- Apply system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems throughout the company user community.
- Works with other Desktop Support staff, Network Admins, application developers, and IT personnel to resolve technical issues as required.
- Works with other IT team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the helpdesk service system.
- Assists with analyzing, defining specifications, configuring, coordinating, installing, repairing, and testing computer/mobile devices, and peripheral equipment.
- Support the development and integration of Power BI solutions.
- Assist and support Mission’s ERP and its ancillary systems, D365FO, Truce Commerce EDI and BluJay TMS.
- Perform other duties as required.
- Maintain a leadership role for all aspects of Health & Safety.
- Ensure that the Safety Management System is effectively implemented.
- Ensure that all accidents, incidents and near misses reported to them are documented and investigated correctly.
- Promote a culture of safety.
Minimum Qualifications & Requirements
- Minimum 3 years of hands-on experience dealing with desktop support duties.
- Exhibits the ability to engage and coordinate with cross-departmental teams to achieve shared objectives.
- Minimum of bachelor’s degree or equivalent combination of IT related work experience, education, and training
- General working knowledge of networking protocols such as DNS and TCP/IP and networking concepts
- Excellent communication, time management, and problem-solving skills.
- Experience with ticketing systems and SLAs.
- Experience with desktops, laptops, peripherals, Microsoft Windows 11, Microsoft Office 365, Microsoft D365FO, Microsoft Warehouse Mobile Application and Hardware(tablets), Microsoft Azure Active Directory, Antivirus, VOIP phones, mobile devices, remote assistance, and VPN client software.
- Must be able to work on-call and occasionally outside normal business hours according to business needs.
- Experience with supporting Windows Operating Systems in an enterprise environment.
- Comp TIA A+, Network + or Microsoft MCP certification highly desired.
- Ability to work in a chilled warehouse environment.
- Demonstrated knowledge and understanding of project management skills.