MISSION PRODUCE, INC. PRIVACY POLICY
This privacy policy ("Policy") sets out how Mission Produce, Inc. (“Mission Produce”) uses and protects any information that you may give Mission Produce when you use this website. Mission Produce is committed to ensuring that your privacy is protected. By using this website or by providing personal information to Mission, you accept the practices described in this Policy. If you do not agree with this Policy, please refrain from using or visiting this website or providing personal data.
Mission Produce is the controller for your personal information. This means that Mission Produce determines the purposes and means of the processing of your personal information. Mission Produce may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 14, 2023.
What We Collect, Process, and Share
We may collect the following information only as allowed by law:
- Identifiers, such as name, contact information, or address;
- Demographic information;
- Internet and other electronic network activity information, such as the pages you visit on our website or your IP address;
- Professional or employment-related information;
- Other information you may provide, such as responses to customer surveys or offers; and
- Inferences drawn from the above-listed categories.
We only collect the above-listed categories of personal information for the following specific purposes:
- To provide our website and other services, including services that you request;
- To comply with government reporting programs;
- To help facilitate and provide you with employment or professional opportunities with us;
- To improve our products and services and to promote security and improvement of our websites and other services;
- To send promotional emails about new products, special offers or other information which we think you may find interesting or useful using the email address which you have provided;
- To send other marketing messages, including via third-party platforms such as social media sites;
- To contact you for market research purposes, including by email, phone, fax or mail;
- To identify and authenticate you, such as when we verify your identity when you contact us;
- To exercise our legal rights, for example to detect, prevent, and address intellectual property infringement claims or other violations of law;
- To protect our rights or, in our discretion, to protect the safety of our customers, employees, or any other person; and
- Complying with our legal obligations.
We disclose the above-listed categories of personal information to our vendors and service providers who help us provide our services. We may also share personal information where required by law, to protect our rights or those of any third party, or in the context of a corporate transaction.
We have collected each of the above-listed categories of personal information in the past 12 months.
Legal Basis for Processing
In some jurisdictions, there must be a legal basis for processing any personal information that may be collected. Mission Produce will only collect personal information when there is such a legal basis to do so. Our legal bases for processing are:
- Legitimate interest, for example to understand how you use our services and to enable us to derive knowledge from that to develop new services. When we process personal information to meet our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.
- To fulfil our contractual obligations to you, for example to provide the services, to ensure that invoices are paid correctly, and to ensure you are able to access our premises when required. Failure to provide this information may prevent or delay the fulfilment of these contractual obligations.
- To comply with our legal obligations, for example obtaining proof of your identity to enable us to meet our anti-money laundering obligations.
We may obtain your consent to collect and use certain types of personal information (for example, in relation to our direct marketing activities, Cookies and Tracking Technologies or when we process sensitive personal information). If we ask for your consent to process your personal information, you may withdraw your consent at any time by contacting us at privacy@missionproduce.com.
Your Rights with Regard to Data—EU and UK Residents
You have certain rights regarding your personal information, subject to local law. These include the following rights to:
- access your personal information
- rectify the information we hold about you
- erase your personal information
- restrict our use of your personal information
- object to our use of your personal information
- receive your personal information in a usable electronic format and transmit it to a third party (right to data portability)
- lodge a complaint with Mission Produce or your local data protection authority.
If you would like to discuss or exercise such rights, please contact us at privacy@missionproduce.com.
We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate.
We will contact you if we need additional information from you in order to honor your requests.
Your Rights with Regard to Data—United States and Canadian Residents
You have certain rights regarding your personal information, subject to local law. These include the following rights to:
- Right to Know. You may request information about the personal information we have collected about you within the last 12 months, the categories of sources from which such information is collected, the purpose for collection, the categories of third parties with whom we share such information, and whether we sold or disclosed your personal information.
- Right to Delete. You have the right to request the deletion of your personal information we have collected. Subject to certain exceptions, we will delete your personal information from our records and notify any service providers or contractors to delete the same. We may deny your deletion request if retaining the information is necessary for us or our service providers to complete certain functions or to comply with document retention policies or applicable laws.
- Right to Correct. You have the right to correct inaccurate information we may have about you. Upon request, we will make reasonable efforts to correct your personal information.
- Right to Non-Discrimination. You have the right to not be discriminated against for exercising any of the above-listed rights.
- Right to Opt-Out of Sales; Right to Access Information About and Opt-out of Automated Decision-Making Technology; Right to Limit the Use of Sensitive Personal Information. We do not sell personal information as defined under California law, including the personal information of consumers under age 16, do not utilize automated decision-making technology as defined by the CCPA, and do not collect or process your Sensitive Personal Information for the purpose of inferring characteristics about you, as defined by the CPRA. Thus, no request to limit the use of your personal information for these purposes is required.
If you would like to exercise your United States resident rights, you may do so by sending an email to privacy@missionproduce.com. Please include your name and email address with your request. You may also use an authorized agent to submit a request. If you do so, the agent must provide us with proof of the agent’s authority. Once a request is received, we will verify your identity, send you an acknowledgment of receipt, and provide a response within 45 calendar days. However, we will inform you in writing if we require additional time. We will typically not charge a fee to respond to your requests unless, at our discretion, we consider your request to be excessive, repetitive, unfounded, or overly burdensome.
Security and Data Retention
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We will keep your personal information for as long as we have a relationship with you and pursuant to all applicable laws. Once our relationship with you has come to an end, we will retain your personal information for a period of time that enables us to:
- Maintain business records for analysis and/or audit purposes
- Comply with record retention requirements under the law
- Defend or bring any existing or potential legal claims
- Deal with any complaints regarding the services
International Transfers
We collect information in the markets where we operate and primarily store that information in the United States. We may transfer, process, and store your personal information outside of your country of residence to wherever we or our third-party service providers operate. Whenever we transfer your information, we take steps to protect it; however, these countries may not have adequate privacy and data protection laws.
If you are located in the EEA or United Kingdom, we may transfer your personal information to other regions, including the United States. In order to ensure that your information is protected when transferred out of the EEA, we have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to provide adequate protections for your personal information. For more information on the appropriate safeguards, please contact us at privacy@missionproduce.com.
